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DRVM
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No dial tone after new router

Hi new cust with inconsistent connection. VM solution was to issue new router by post. Broadband & Tivo reconnect without issue , landline has no dialtone. 

All checks done. Simlly unplugged from previous router where phone was working to new one where it is no longer working. 

Is there anything obvious I may be missing ? 

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DRVM
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Re: No dial tone after new router

Just to add ..the phone is down as "disabled" in the the Hub maintenance site. 

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Steven_L
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Re: No dial tone after new router

Hey DRVM and welcome to the community.

 

I'm sorry to hear that you're having issues with your landline, I have looked into your account and can see that this has been raised and is being worked on by our 2nd line faults team.

 

Have the team advised you how long it will take to get this resolved?

 

 

Regards

Steven_L 

 

 

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