I am not a VirginMedia customer. I ask for help on behalf of my father who lives alone, is 83, and has Alzheimer's/Vascular Dementia. He is a vulnerable customer and very worried by the sudden loss of his landline today. I have helped him from afar (I live 150 miles away) to go through all the checks to make sure it isn't something silly like an unplugged device, or volume turned down...
The local service status reports 'inconclusive' on testing for faults in the area. And then sends you back to the unhelpful website fault page.
The VirginMedia website fault page sends you round in circles. The helpline also sent me around in circles. It would not recognise the password that I have for my father's account. And so I am stuck. How do I get help to my father? I would like to book an engineer to visit my father's address (my father suspects the fault might be something to do with the icy/snowy weather?)
PLEASE CAN SOMEBODY RECOMMEND HOW TO CONTACT A HUMAN FROM VIRGIN WHO CAN HELP EITHER ME OR MY VULNERABLE FATHER?
