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TinaFS
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No dial tone.Unable to make/receive calls

Called VM on Thursday after being informed by a relative they couldnt get me on a landline. Checked no dial tone. Checked all phones which are fairly new. All functioning no dial tone and unable to make calls. Called VM 22 mins later after running tests said they would get someone to look into it. A few hours later was called checked router. Check if phone was plugged into router said no.He said would gets an engineer out. Whilst online meeting on Thursday eve. Got kicked out of it as someone was remote testing the router. Online said fault should be resolved by 01.45 16th Jan. Still no service. Tried calling yesterday. After hanging on to speak to someone for 30 mins. Gave up! 4 days no landline now!

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John_GS
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Re: No dial tone.Unable to make/receive calls

Hi TinaFS,

 

Thanks for posting and welcome to the community.

 

My apologies for the phone line issue. I've raised a work order for the fault on the system, it should be solved in 4-6 hours.

 

Let me know if not sorted then and I can help further.

 

Kind regards,

John_GS
Forum Team

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TinaFS
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Re: No dial tone.Unable to make/receive calls

Thanks John,
Received a text to say fixed restart equipment. What does it mean. Phone is not plugged into router.

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Lee_R
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Re: No dial tone.Unable to make/receive calls

Hi TinaFS

Do you know if your phone should be plugged into a router/hub or is it plugged into a traditional telephone socket?

Regards

 

Lee

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TinaFS
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Re: No dial tone.Unable to make/receive calls

Traditional socket thanks 

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David_Bn
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Re: Says fault fixed restart equipment?

Thanks for coming back to us TinaFS,

 

Looking into the local area, it does appear that an outage is still present for landline services only currently. 

 

It doesn't give me an estimated fix time or date, but we can assure you, we will do everything we can to have this resolved for you as soon as possible

 

Sorry for any inconvenience caused.

 

Kindest regards,

 

David_Bn

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Lee_R
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Re: No dial tone.Unable to make/receive calls

Thanks TinaFS

I would like to take a closer look at this on your behalf. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee

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Lee_R
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Message 8 of 14
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Re: No dial tone.Unable to make/receive calls

Tina

I can attempt to book a tech, but it's likely the tech would be auto cancelled because of the area issue.  I will discuss with a colleague.

Regards


Lee

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TinaFS
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Message 9 of 14
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Re: No dial tone.Unable to make/receive calls

Thanks. I was told on Thursday that the problem in the area was not to do with phones. 

I have now been without a landline for 5 days.

Tina

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Lee_R
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Message 10 of 14
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Re: No dial tone.Unable to make/receive calls

Sorry TinaFS I am going to get this thread closed as we have multiple open for the same issue.  I will respond to the other.

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