Virgin Media Community

[Optimist1]

This morning before 9am I made a call perfectly OK.

An hour or so later I saw the message CHECK PHONE CHORD on the screen (a DECT phone, the only handset).

Then that cleared, I can receive calls OK but not make calls - there is no dial tone.

Please fix.  Thank you.

[Alex_RM · Accepted solution]

Hi Optimist1,

Thanks for posting and sorry to hear you're having some issues with the line, 

Can you confirm if you're able to test another handset?

I'm not able to locate any account details for you in order to check things, if you can pop me over a private message with your address details I can take a closer look at things for you.

Alex_Rm

[Alex_RM]

Thanks for confirming those details over private message 🙂

I've arranged an engineer visit to look at this,

You can view the time and date of your appointment here

Alex_Rm