No dial tone Landline

[jojimbo]

Hi, recently for about a week we have had no Home Phone, it suddenly stopped having a dialling tone, I thought it was due to the wall phone being old so I bought a new one off Amazon. Sadly the phone is still without a tone and we cannot ring out or take calls.

I haven't had any emails or letters about the coming switchover, and when I check the availability online VM tells me there is nothing wrong with the Home Phone service.

I wondered if someone could help?

[Tom_W1]

Hi @jojimbo thanks for your post here although we're sorry to hear of the concerns you've raised here.

Please allow me to send you a PM so we can look into this further for you and arrange a tech if required. 

Kindly respond when you can but please note, we aren't responding to PM's for the rest of the evening and I am out of the office tomorrow, but will respond on Friday to your concerns.

Many thanks

[jojimbo]

VM response to my issue was fast, swift (Thanks Tom) an engineer called in good time, all fixed up with a brand new hub and the phone switched to the new system.