on 02-08-2023 20:41
Hi, recently for about a week we have had no Home Phone, it suddenly stopped having a dialling tone, I thought it was due to the wall phone being old so I bought a new one off Amazon. Sadly the phone is still without a tone and we cannot ring out or take calls.
I haven't had any emails or letters about the coming switchover, and when I check the availability online VM tells me there is nothing wrong with the Home Phone service.
I wondered if someone could help?
on 02-08-2023 20:47
Hi @jojimbo thanks for your post here although we're sorry to hear of the concerns you've raised here.
Please allow me to send you a PM so we can look into this further for you and arrange a tech if required.
Kindly respond when you can but please note, we aren't responding to PM's for the rest of the evening and I am out of the office tomorrow, but will respond on Friday to your concerns.
Many thanks
on 10-08-2023 20:40
VM response to my issue was fast, swift (Thanks Tom) an engineer called in good time, all fixed up with a brand new hub and the phone switched to the new system.