Virgin Media Community

[L38]

No dial tone for two days after work done by engineers on fault locally. Can’t get anywhere! Hightown L38

[Petchalxande]

Hey, same issue here, also Hightown L38. Service status says nothing wrong and trying to report a fault is possible on the Virgin website.......

[L38]

Done all the tests recommended on website. Checked wiring from road to 1st box. Known good phone plugged in.  Line still dead as a Dodo. Tried messaging system but that has issues too. God help us. 😩

[lizmag]

Just joined forum my landline has been same i think since friday ... no dial tone cant make or receive calls done checks ... service test also says no problems on line .. on hold to customer support at min for nearly  20 mins .. expecting to get cut off with our service is busy  .. 

[lizmag · Accepted solution]

just to update .. got through there is a problem and it has been escalated to service engineer, on phone for 32 advised should be fixed in 4/6 hours 

[L38]

I will believe it when I hear the ringtone!  Let’s give them a third chance though. It has been very wet recently. 

[Hetty_R]

Hi L38, Petchalxande and lizmag, 

Welcome to our community forums and thank you for taking the time to get in touch 🙂

Really sorry to see you've all been impacted by an outage.

We are aware of an issue and currently working hard to get it fixed. Unfortunately I don't have an estimated fix time to share, but if you do need any help with this please do not hesitate to get in touch with us. 

Many thanks, 

[woodsy68]

It would appear that all of L38 (Hightown) are affected, my mother in law has the same problem, since Friday no home phone service. When someone calls the number, it even says the number of not available, not just that it rings and rings and never connects. She depends on the Home phone to stay connected to friends and family. This really is not acceptable to be now on the 3rd day of loss of service. 

The Service Status now says it is working for Phone, but it is not. Have tried with her on the phone to connect to Virgin Media, used up minutes and so have given up, obviously cannot call 150 from home phone as not working.

[Hetty_R]

Hi woodsy68, 

Welcome to our community forums! 

Really sorry to hear your mother in law has also been impacted by this outage. 

I have sent you a private message so we can double check things from our end, please reply when you can. 

Many thanks, 

Hetty 

[woodsy68]

Hi, Quick update, now it is fixed, thank you.