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No dial Tone

Hello,

I cannot make or receive calls on my landline, I have had no dial tone since the weekend.

When I call from my mobile no connection is made with the call being disconnected immediately.

The LCD display on both of my landlines state - 'Check Phone Line'.

I have checked the socket with the line being secure and ran the test on your status page  which states 'OK, we didn't find a fault with your equipment'

However the status page also states There may be a charge if an engineer visits and we find that any issues is caused by the use of equipment that we didn't supply to you.

Both phones show they are fully charged - please advise how to proceed.

Thanks in advance.

 

 

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Message 2 of 9
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Re: No dial Tone

Thanks for the post Tony19_6 and welcome to our community.

 

We've booked the next available appointment for you using the forum information.

 

Please check the details of this and reschedule if needed on your online account.

 

Thanks, Emily.

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Message 3 of 9
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Re: No dial Tone

Thanks Emily,

I am new to the community as you say, so can you confirm:

  • When the appointment is booked for.
  • If this is not convenient how do I reschedule.

Your website is not the easiest to find this information

Kind Regards,

 

 

Tony19_6

 

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Re: No dial Tone

Thanks for the update, we can't confirm the information publicly.

 

You should be able to log into the My Virgin Media account and see the appointment and reschedule this yourself through here. 

 

Let us know if you have any trouble and we can pass security through a private message and go through this for you.

 

Thanks, Emily.

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Message 5 of 9
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Re: No dial Tone

Sorry Emily,

I've logged into my account and tried the section on phone help, which can't be right as it logs me out ?

As I've said to you previously, I'm new to this forum so dont know where this information is shown in my account hence my question

I would phone up the centre as I still have no idea as to when this appointment is for but.....

I can't now guarantee I will be in when the technician turns up. 

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Message 6 of 9
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Re: No dial Tone

Hiya Tony19_6,

Thanks for your reply, I am sorry you're finding it a little confusing as you're new to all of this, I'll be happy to help answer your question. 

What Emily means is you can check for all your engineer bookings in your online account which can make things a lot easier. 

However as you're brand new I will be happy to take a look and tell you myself over a PM with you which I'll send now.

Just look for the purple envelope in the top right corner 🙂

Speak soon!

Thanks, 

Megan_L

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Message 7 of 9
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Re: No dial Tone

Megan,

I've logged in using your link in but I still cannot find where it shows an engineer has been booked

Anyhow I've received a text telling me when he/she is due to turn up so I'll have to go by that.

Thanks Tony19_6

 

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Re: No dial Tone

Hi Megan,

The engineer has been and replaced the box.

The phone is now working.

Thanks

Tony19_6

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Message 9 of 9
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Re: No dial Tone

Hiya Tony19_6, 

thanks for updating us on this, I am really glad the engineer managed to get this resolved for you!

Please come back to the forums if you have any other issues or questions seen as you're a new customer - Don't forget to create a new post if its a totally different issue 😉

Thanks, 

Megan_L

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