No contact from phone Engineer.

[PCave]

Phone line change over.

My hub is upstairs, my landline, 3 phone network starts downstairs.

I have phoned Virgin to sort this out 3 times & been told I will get a text to arrange time for the engineer.

No texts have arrived, I did check on my third attempt that they had my mobile number correct.

So I’m hoping the forum can help?

Any information is better than none – we’ve had no landline phones for 3 weeks now.

[Steven_L]

Hey @PCave,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your landline at the moment. I have looked into your account and the changeover has gone through correctly.

Have you tried to check if your landline actually works through the hub? 

Regards,

Steven_L

[PCave]

I've just checked the landline through the hub and yes it does work.

Regards

Pete

[Ilyas_Y]

Hey @PCave, thanks for the reply.

I'm happy to hear that everything is working now 🙂
As always - reach out to us if you need anything else.

Kind regards,
Ilyas.

[goslow]

---

@Ilyas_Y wrote:

Hey @PCave, thanks for the reply.

I'm happy to hear that everything is working now 🙂
As always - reach out to us if you need anything else.

Kind regards,
Ilyas.

---

I think PCave's original post was to request that their telephone extension sockets (downstairs) are linked to the new phone connection from the hub (upstairs) because they are unable to use their downstairs phones post-switchover.

[Ilyas_Y]

Hey @goslow, thank you for bringing this to my attention.

I will correct this with the user.

Appreciate it 🙂 
Kind regards,
Ilyas.

[Ilyas_Y]

Hey @PCave, sorry for misunderstanding.

So we need to move the hub and place is near the phones.
We will take care of this - I will assist you on this and send you a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[goslow]

A modification to the phone wiring (to link the existing phone sockets to the hub's TEL1 phone socket) is likely to be preferable to moving the hub, so that hub and phone sockets remain in the same place (unless PCave has no objections to the hub being moved, that is)

[PCave]

You are nearly correct.

The hub is upstairs front bedroom (sons bedroom with PC) other Ethernet cables run downstairs, one to the back room and one to the front room plus one to the TV.

The phone line comes into the house directly underneath the hub on the ground floor, connects first to a phone in front room then to back room phone, then vertical to the main bedroom back of house phone.

We need the Hub connected to the phone cable that services the house / phone network, The same place the broadband cable comes into the house and goes vertical to front bedroom.

No phones are working - - - I unplugged our phone in the back bedroom only to test that the hub was working properly.

I hope this makes more sense.

Regards

Pete

[PCave]

I’ve ran a phone cable from downstairs up to the hub upstairs, it needs a phone plug added to connect to the hub, downstairs wires need connecting or you can use it to pull your own cable through?.

The hub has to stay upstairs because of my Ethernet network as per my other reply.

Trying to get the hang of the forum.

I hope that’s cleared up what’s needed.

Regards

Pete