Just to update you on the visit by the Virgin Engineer last Friday. He assured me that everything was in order and that the internet connection from the modem/hub was probably not getting to the lounge(s) adequately and recommended boosters to help with this. I searched the internet and sourced and they are now up and running and thought all was well but I was watching Netflix last night and the screen froze. The message was that I wasn't connected to the internet. I refreshed and went back in and all was fine. I will have to wait and see before I can say, for certain, the problem is solved.
I didn't really want to come back to you but since the engineer called some two weeks ago things have been fine after purchasing boosters (not cheap ones) but over the last few days the same problem is happening.
As the engineer said everything was in order from his perspective, I am not so sure. The message I get is that I am not connected to the internet. Excuse my complete ignorance but does that mean my Virgin Internet connection or my wifi? Anyway whatever it is the problem hasn't been resolved. Also it always takes a good minute for the various Netflix etc to apps to log in.
Thank you for coming back to us, I am sorry to hear you have been having a few issues again, I have had a look our end and cannot see any issues at all which may be causing your connection issues, I has noticed that you haven't rebooted your router for 13 days, please unplug from the power leveave 2 minute then plug back in and see if this makes a difference.