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No caller ID and 1471 since phone line fixed

Had a broken phone line fixed last week, since then no caller ID or 1471.

Rang virgin twice and spent 3 plus hours talking to engineers and customer service, who keep passing responsibility to each other. Promised this would be rectified and a call from a manager would be received with 24/48hrs. No calls as yet and 48hrs have passed, issues still not fixed.

Absolutely disgusted. We are of pensionable age and do not feel we have been treated fairly

and fed with lies.

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Re: No caller ID and 1471 since phone line fixed

Hi keith666, thanks for getting in touch.

 

Sorry for the ongoing issues with your landline service. Please let me take a look from here and see what we can do to help. I'll send a PM shortly to confirm a few details and hope to hear back from you soon.

 

Tom

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