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gabrielarmando
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No answer to a new connection request

on ‎19-01-2021 20:29

Hi,

I have been a Virgin Media Broadband customer for over 10 years and I recently moved house.  I tried to let Virgin Media know about the move weeks in advanced, but their website suggests that the broadband service is not available in the area I moved to. 

I made a request over the phone for the installation of a new connection but I have not got an answer. 

What can I do to get a new VM broadband connection at my new location? 

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Christy_D
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Re: No answer to a new connection request

‎19-01-2021 20:32 - edited ‎19-01-2021 20:33

Let me help you with this.

I will pop you a private message to take some details so we can look into it.

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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