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No WiFi or landline

Beabeabea
Joining in

I've checked service state it recognises problems with WiFi but states land line fine.. Its totally dead, no dial tone. Any ideas? 

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi Beabeabea

Thanks for posting and welcome to the community.

I am sorry to hear of the landline issues.

I'll send you a PM now to assist further as not been able to locate your system from the forum details provided.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Beabeabea

Thanks for sending me the details via Private Message, I can see you have an outage in your area. Fault reference F009956008. Estimated fix date is today at 4.20pm. Let us know if not fixed and we'll assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill