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JWE
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No VM telephone service in B63 area (Halesowen)

a month ago

Well here we go again ( see my previous post). All local area landlines down in B63 following a local power cut on Friday 5th Feb 2021. Not expecting service to be up again until maybe Tues next week. Typically takes 3 days for VM to restore landline service following a local mains outage. Virgin really need to sort out this ongoing problem. I know it is not my house equipment, the whole street is out, but I have booked an engineer. Seems the only way to get a VM response from somone

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Paul_DN
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Re: No VM telephone service in B63 area (Halesowen)

a month ago

Hi JWE,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you have a fault with your phone after a local power cut.

 

I have had a look our end and can see there is a technician booked, a power cut can cause so many issues iI am unable to see what actually happend, we are sorry for any inconveneince this has caused.

 

Regards

 

Paul.

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