Megan, I PM'd you as it concerns someone else and have included details. Hope you can help. He is not registered with the forum community.
ETA: If Megan is off duty, can someone please pick up the PM I sent her? My relative is elderly and needs some help! Cheers
thanks for your post, I am really sorry to hear about this with your relative's landline, I'll be more than happy to help.
I can see your PM and I'll respond to that right away, thanks 🙂