No Phone Adapter and request for Socket relocation

[Mredthehorse]

Good afternoon 

I am due to have my landline connection changed to the Fibre version on Monday 21st November.

I STILL haven't received the adaptor for the router nor covering letter - I've only received email notifications of the impending change.

ALSO I require a move of the existing phone socket (currently downstairs) to the upstairs, where my hub and separate router/ network infrastructure are located.

I haven't PHONED you as your 150 service is unusable to me.

Can you please help ASAP and contact here or through PM or email?

Thank you.

Ed. 

[Kain_W]

Hi there Mredthehorse,

Thanks for your post and welcome back to the community.

Apologies for this not being sent, I've dropped you a PM so we can get this ordered for you.

The message will appear within the purple envelope icon.

Regards,