I moved over to VM in the middle of last week and followed the instructions to install broadband and home phone. The broadband works great but I have no dial tone on the home phone and the display just says 'no line.'
I've tried the troubleshooter which gives me the message; 'We've found an issue with your phone number being out of sync with the rest of your equipment.'
So I've just tried that test again and gotten to this message; 'Looks like there's no phone connected Our test indicates that there's no phone connected to its dock. This is not necessarily a fault, as some modern devices can look like this during tests.
Why not try calling from the Hub directly?
Firstly, check that the phone is properly connected to its dock. If it is, try plugging a handset directly into a phone socket in the back of your Hub and making a call.'
I have had to select unable to check as I cannot plug the handset directly into the hub. It is a docked style phone which then led me to the following message; 'Looks like we need to investigate further Our tests haven't shown what the issue is. If you're still experiencing issues, just give our friendly team a call.'