No Landline

[johnnytravel]

I have no landline and the service status says there are no problems in my area - yet when anyone calls my line it says it is temporarily unavailable, and I can't dial out

[Steven_L · Accepted solution]

Hey @johnnytravel,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of the issues that you're having with your landline at the moment, I haven't been able to find you on our system but I would still be happy to look into this issue further. I will send over a private message now so that we can confirm a few details and pass account security. Please look out for my message and we can get started.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details via private message @johnnytravel.
I have had to arrange a technician appointment to get this issue resolved. You can track your engineer appointments online. Simply sign into My Virgin Media and you’ll see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. 

Regards,

Steven_L
 

[johnnytravel]

The engineer came on Wednesday and said there is nothing wrong in the house, there was a problem at the main junction and it was going to take a few days to fix.

I then had an email saying it had been fixed, but I still have no phone line.

I had a further email asking how great a job they'd done in fixing the problem.  

The problem hasn't been fixed.

[Nathan_B]

Thanks for the update @johnnytravel, I'm sorry to see that you still have no working landline service.

I have checked this on our end for you to get some more information and I can see we do have an update for you. I will send you a PM so this can be discussed further.

Regards

Nathan

[Nathan_B]

Thanks for chatting with my via PM @johnnytravel, I'm glad I was able to help you.

Please let me know how you get on with this issue moving forward, if you need anything else we are always happy to help.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @johnnytravel, I'm glad I was able to help get this issue resolved.

Please let us know if you need anything further, we will be happy to help.

Regards

Nathan