Virgin Media Community

[fedupcustomer91]

, Unable to receive or make calls. I have tried a spare phone. The landline connection is dead

[Paul_DN]

Hi fedupcustomer91,

Thank you for reaching out to us in our community and welcome, sorry to hear your landline isn't working even after trying a different handset, I was able to find you on our system with the details we have for you and it does like there is an issue causing this, so I can arrange a technician I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hey fedupcustomer91,

Thank you for joining me in a private chat and clearing security, I have found a fault with your Telephone service and arranged a technician, to view, cancel or rearrange this please log into your online account, you will find this under help, my appointments.

If you do need any further help please do not hesitate to reach back out.

Regards

Paul.