The landline for our home phone (NG9 area) has been dead most of the day. Conatcting Virgin Media on line shows no problem and to contact 0330 number but when you do, you go round in circles and get cut off at the end. Very poor service and no way I can speak to someone from Virgin media to report the problem. Im over 70 with underlying health conditions . Not good enough Virgin
Stayed in all day as I was promised a visit 8am -12 noon. It’s 14.25 and not a word. Our neighbour is also without a landline, Still no landline for us ,, Disappointed again that nobody has been in touch to explain. I am assuming it’s a big fault but as we stayed in we should have been informed what is happening.
I am sorry to hear the appointment has been cancelled. I have looked in to this and can see that there has been a fault reported in the area that our engineers are working hard to fix. The fault has been logged under the reference F008007129.
The team will have sent a message to advised of the cancellation. Is it possible that we do not have your most recent correct mobile number?
Until now I was not aware the appointment had been cancelled. ! You do have my mobile number. The staff member who booked the appointment checked the number and I had 2 messages to my mobile from Virgin to check about Covid 19 and reassuring me about Social Distancing. No communication BUT around 4pm I picked up the phone to find it was working. Think someone should have told us we are back on.