I have had service since 4th August for broadband and TV after numerous problems with set up, but I don’t have any landline number or dial tone. I’ve tried complaining and getting through to be told someone would call me back but never have. I’ve been without a landline for nearly two months and someone suggested coming on here. I’m so frustrated. Service says everything is good. I haven’t even been informed of my new number, it’s not even stated on my bill!
Thanks for your post.
Sorry to hear about the issue with your landline not working.
I can look into this for you ands get this fixed.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
I have been given my landline number now thank you for your help.
It also looks like I have a faulty phone, as I still have no dial tone.
so not fully up and running but hope to get it sorted shortly.
Thanks for getting back to us brooksybox!
I'm glad you've retrieved your number.
With regards to the service, have you been able to try a different handset as of yet? If so does the same issue occur?
Let us know,
Hi Apparently my phone is not faulty, but as I have moved home.
I need Virgin to provide me with an adapter that converts digital to analogue?
Since I now plug into the modem it is digital and that is what’s causing my phone not to have a dial tone.
can Virgin send me this adapter? Please?