I have had service since 4th August for broadband and TV after numerous problems with set up, but I don’t have any landline number or dial tone. I’ve tried complaining and getting through to be told someone would call me back but never have. I’ve been without a landline for nearly two months and someone suggested coming on here. I’m so frustrated. Service says everything is good. I haven’t even been informed of my new number, it’s not even stated on my bill!
Thanks for your post. Sorry to hear about the issue with your landline not working. I can look into this for you ands get this fixed. If you don't mind, I will need to send you a private message to pass security. If you can check the purple envelope top right of your screen that would be great. Regards Gareth_L
I have been given my landline number now thank you for your help. It also looks like I have a faulty phone, as I still have no dial tone. so not fully up and running but hope to get it sorted shortly.
Hi Apparently my phone is not faulty, but as I have moved home. I need Virgin to provide me with an adapter that converts digital to analogue? Since I now plug into the modem it is digital and that is what’s causing my phone not to have a dial tone.
