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GeoffL1963
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No Landline dial tone or ringing

I have no dial tone and the phone isn't ringing but the display is lighting with the persons telephone number - when I go to answer, there is no sound. Also the answering machine does not cut in. I am unsure if this is my telephone or the Virgin Media landline

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Emily_G
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Re: No Landline dial tone or ringing

Thanks for the post GeoffL1963 and welcome to our community.

 

Can we please confirm if you're able to try an alternative handset on the line to check this? 

 

Thanks, Emily.

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GeoffL1963
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Re: No Landline dial tone or ringing

I have now tried a different phone which I proved was working and there is still no dial tone or ringing. I will book an engineer.

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Chris_W1
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Re: No Landline dial tone or ringing

Hi GeoffL1963, I will send you a private message to look into this and see if we can get this fault resolved for you. Chris. 

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GeoffL1963
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Re: No Landline dial tone or ringing

I have booked an engineer for Thursday morning.

Thanks

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Chris_W1
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Re: No Landline dial tone or ringing

Thanks for coming back to us and we are happy to see that you have managed to book an engineer, please let us know how the visit goes? ^Chris. 

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