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TVK1
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No Landline connection

Hi,

I haven't had a dial tone since this morning. I've tried reseating all the connections and this hasn't made any difference. Service status doesn't show any problems in the ML3 postcode area and the online checks didn't detect any issues. I've also tried calling the landline from a mobile and I get what sounds like an unavailable tone for a few seconds and it cuts out.

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nodrogd
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Message 2 of 9
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Re: No Landline connection

No dial tone issues are usually a problem with the individual line. It could be a short in the circuit or a stuck switch in the node exchange. Whatever it is it will require tech assistance.

You can call 150 from a Virgin Mobile to report this (0345 454 1111 from others at standard local rates) or wait here for the Forum Team to assist, which may take a couple of days.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
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Message 3 of 9
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Re: No Landline connection

Hi @TVK1

Sorry to hear this has happened 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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Gareth_L
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Message 4 of 9
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Re: No Landline connection

Hi TVK1

Now the technician is booked 

I will pop back and check the account to see how the visit went 

Gareth_L

TVK1
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Message 5 of 9
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Re: No Landline connection

Thanks for your help with this. The engineer came out today and the landline is working again.

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Ayisha_B
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Message 6 of 9
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Re: No Landline connection

Hi @TVK1,

 

Thanks for the update. We are glad to hear the engineer was able to get the landline working again 🙂

 

Have a lovely evening.

Ayisha_B
Forum Team



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TVK1
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Message 7 of 9
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Re: No Landline connection

The landline stopped working again this afternoon. Same issue that I reported last week.

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Zoie_P
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Message 8 of 9
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Re: No Landline connection

Hi TVK, 

Thanks for your reply, and I am sorry to hear this issue persists, I have managed to find your account and can see your line is blocked.

I will pop you over a PM and get a tech booked in for you.

Zoie

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Zoie_P
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Message 9 of 9
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Re: No Landline connection

Thanks for messaging with me TVK1,

I am glad to hear this resolved itself.

Any more issues post them and our team can take a look.

Zoie

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