Virgin Media Community

[JM62]

My 80 year old mother received a letter 14th May telling her that the telephone was being 'upgraded' August 19th to fibre and a hub would be provided before changeover. This has never happened and in the past week or so she has been unable to use her telephone at all yet is still charged for the service by Virgin. She does not have a computer and no need at all for Broadband, just the telephone that she pays for.

Please can somebody get in touch regards resolving this issue ASAP?

[goslow]

Read these two recent topics on a similar subject

https://community.virginmedia.com/t5/Home-Phone/Phone-line-switchover/td-p/4748752

https://community.virginmedia.com/t5/Home-Phone/Switchover-with-talk-more-anytime/td-p/4810541

and the questionable appearance of elderly phone customers being directed towards packages (including broadband) which they will not need/use, as part of the phone switchover process.

Is she currently signed up as a 'Talk Protected' customer with phone only?

https://www.virginmedia.com/help/accessibility/virgin-phone

[Zak_M]

Good morning @JM62, 

Welcome back to the forums and thank you for your post.

Really sorry to hear that your mother has had some issues with her landline. 

I will pop you over a PM so that I can take a further look into things from here. 

Kind regards,

Zak_M