My 80 year old mother received a letter 14th May telling her that the telephone was being 'upgraded' August 19th to fibre and a hub would be provided before changeover. This has never happened and in the past week or so she has been unable to use her telephone at all yet is still charged for the service by Virgin. She does not have a computer and no need at all for Broadband, just the telephone that she pays for.
Please can somebody get in touch regards resolving this issue ASAP?