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QY
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No Landline Service GU Area

Faults in area with TV and Broadband but nothing listed for land lines.

TYPICAL Can't contact Virgin.

CAN SOMEONE IN VIRGIN TELL ME WHEN YOU WILL HAVE THIS FIXED

David_Bn
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Message 2 of 39
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Re: No Landline Service GU Area

Hey QY,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been left without service currently.

 

We are aware of this and are working to have all services restored as soon as possible.

 

Apologies for any inconvenience caused

 

Kindest regards,

 

David_Bn

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T1969
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Message 3 of 39
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Re: No Landline Service GU Area

Watching thread as were out in Gu16 as well 😡. By the way when calling help line from mobile (0345-454-1111). It says this persons number is not available please text or try again later.  wth 🤬 

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littleal43
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Re: No Landline Service GU Area

I also have no landline in GU17 - virgin service status says no issues ! Typical trying to get hold of them is impossibl with no phone & I don't have a mobile. SKY next time !!!

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David_Bn
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Re: No Landline Service GU Area

Thanks for your post T1969,

 

We have also been receiving messages from other customers saying they're having similar issues.

 

We'll be seeking to also rectify this problem as soon as possible. Apologies for any inconvenience caused

 

Kindest regards,

 

David_Bn 

 

 

 

mikefraser
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Message 6 of 39
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Re: No Landline Service GU Area

Still no landline in GU17 area. Fault status originally said repair estimated for1525, now says no problems, but numerous people  on our local WhatsApp group are still without landline service, although broadband was restored fairly quickly. Looks like your status  page is incorrect!

rifleman
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Message 7 of 39
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Re: No Landline Service GU Area

Any update on this fault ?

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aniket
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Re: No Landline Service GU Area

Any update on this yet? Please fix ASAP! My parents live with me and are in their 70s. We got a text from our doctors last week saying they will be calling patients in their age group from Monday to schedule COVID-19 vaccinations. This is CRITICAL to get fixed! Home phone number is the primary method as cell phone signal in our area is awful.

Both parents stressing out over this.

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rifleman
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Re: No Landline Service GU Area

Anyone got their landline back yet ?

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mikefraser
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Re: No Landline Service GU Area

Yes, ours came back about 3.30, after an engineer appeared in our street. Perhaps they're having to visit local hubs to reset things after the outage? Either way, the lack of information is not acceptable.

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