Thank you for your post and welcome to our community.
I am sorry to hear about the issues you are having with the land line.
Do you have any other handsets connected to your telephone line that may be ‘off the hook’?
Are you plugged into the master socket? It will have a larger socket and contain a logo
of Virgin Media, NTL, Telewest or Nynex.
Could you also please try the following:
- Check the phone is seated in the base unit correctly & powered ON.
- Remove all other equipment connected to telephone sockets.
- Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.
Please let us know how you get on.