Virgin Media Community

[Polly27]

Land line not working.No dealing tone,unable to receive or make calls

[Kath_F]

Hi Polly27, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear your landline is not working as it should be currently. 

In order to help look at this, there are a few checks we will need to go through with you. Can you let me know the following please:

• Does the landline work if plugging a different handset into your socket?
• If you don't have another handset, are you able to try your handset in another socket?
• When calling any number, do you get any tone?
• When receiving calls, does your landline ring at all?

If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂

Thanks, 

[Polly27]

Thank you for your response.Unfortunately I do not have another handset to test the socket .There is no dialling tone and no calls can be made or received.

[Jodi_S]

Thanks for coming back to us Polly27,

If you're unable to test another handset we will need to do additional checks. I will pop you over a private message to take some details from you. Please click on the purple envelope to accept the chat. 

Kind regards Jodi.