I have not been able to make or receive calls on my home phone for two weeks now. I have a dial tone though. Everything was seemingly fine then my Hub light flashed red one day, followed by green flashing light then the light went back to normal. I have done all the usual things to remedy it as instructed by Virgin, nothing worked. They then sent out an engineer which I suspected would be waste of time & the engineer confirmed there was no fault in my home so the problem was from the Virgin end. As I’ve stated I have called customer service multiple times over the 14 day period & they just keep telling me it’s in the hands of a certain department & that they will contact me in 48hrs, 14 days later & no contact & no fix. Can somebody please explain to me how it’s possible they can find the problem after two weeks? What makes this worse is I have a 90 year old person in the house dependant on this phone & Virgin don’t seem to care. Any suggestion on what the problem could be much appreciated. Incidentally my internet from the same Hub phone is plugged into is working fine.
