Hi there Mike (@DJ_Shadow1966)
Sorry you're having some issues with the landline - cheers for already checking another handset for us. I have checked your account from here; we currently have no known area issues and the checks are advising a technician is currently needed.
I could see that self-checks had been done but no appointment booked so I have done this for you now. You should be able to locate the timeslot via your online account in the next few minutes.
If you have any issues checking the online account or need help rescheduling it, you know where we are 🙂
Cheers