We lost all the services about the 23rd September. I was able to use my mobile service data to check the virgin status in my area, it confirmed the services was indeed down. It gave an estimed time for fix and both the broadband and TV services came back. However the phone service was not. I was able to contact your call centre and report the fault, and although a test by the call centre could not find a fault and appointment was arranged for an engineer to visit today 28th between 12:00 and 16:00..
I have waited and the engineer has failed to attend. I have no messages from anyone connected with your fault centre to update me either by sms email or mobile.
Please check and confirm the status of my reported fault.
My line was fixed by the engineer on Thursday.. Fault was in one of the 2 cabinets he checked.. I have spoken to 2 my neighbours with virginmedia service, and had the same fault as myself. The fix was the same as mine.