No Dialling Tone

[JohnK4]

I have a single phone connected directly into the phone socket. 

Incoming calls – the number appears on the screen but the phone does not ring.

Outgoing calls - There is no dialling tone but it looks like I can phone out.

I have tried both incoming and outgoing calls with a second phone (I purchased one specially) but with the same result.

Service status checked OK.

I’ve only come on this forum because there appears to be no other messaging service / web chat.  And Virgin Media Landline help and support just takes me around in a loop.

[Hayley_S]

Hello @JohnK4,

Welcome, thanks for posting.

I am sorry for the issue with your Landline.

I will send you a private message now, so I can help you further.

Please look out for a purple envelope, at the top right corner.

Many thanks,

[Hayley_S]

Hello @JohnK4,

Thanks for confirming your details to me.

I am glad we have something in place now.

I look forward to your update on the engineer visit.

Many thanks,

[JohnK4]

The engineer was booked for the 21st July but on 14th July I received a txt from Virgin Media saying “We’ve put your service visit on hold while we investigate a network problem affecting your services. We’ll update you when this is fixed.”  I can now receive incoming calls (the phone rings) and I can make outgoing calls. There is still no dialling tone though but maybe that doesn’t matter. I’ve received no update as in the txt.

[Ryan_N]

I will send you over a private message to look into that for you. 

Cheers, 

Ryan. 

[Ryan_N]

No problem at all - have a great day. 

Cheers, 

Ryan.