I am in the same position - have had no dial tone for days. Called Virgin Media help - waited ages, lots of menus, eventually got to an actual person, who took me through security, did a test, then passed me onto someone else. By then I have been on the line for ages and was running out of time before an important online meeting (which I had told her about) - she did another test, said the line was fine and it must be my phone. The phone seems fine - it showed a message saying 'check phone line', which had alerted us to the problem. The woman on the Virgin 'second line' was entirely unhelpful and said her test said the line was OK. I asked her to send an engineer and she refused.
I feel the only thing I can do now is move to Sky or BT!
I have the same problem and have done for a month or so now and just keep being told there is work being done in my area. I was told 3 different dates of when the work would be completed. Today is the final deadline according the virgin media. But I have no dialling tone I can’t make calls or receive calls. I’ve only been with virgin for the last 8 months and the experience I’ve had so far wouldn’t encourage me to stay after my 12 months contract ends.
No it isn't solved. The person I was passed on to in your 'second line' (possibly in a call centre in India?) was extremely unhelpful and insisted that her online check said there was nothing wrong with the phone line, that it must be the phone device we are using. So I yesterday bought another phone (cost = £58.59) which arrived this morning, I charged it up and plugged it in and - no dial tone! The new phone says 'check phone line' - so the problem is exactly the same, and NOT with our home phone device - so must be with the Virgin Media equipment.
The old phone was plugged into a socket in a wall, installed by Virgin Media, which is inside a cupboard so hadn't been disturbed at all since the phone was working. Clearly it needs an engineer, unless there is a problem with the Virgin phone lines that hadn't been picked up. Our Virgin Media broadband and Virgin Media TV is working normally.
So I think we have probably spent £58.59 unnecessarily because of wrong advice from Virgin Media - and still have no working landline!