Virgin Media Community

[bromleycustomer]

Checked with alternative (known good) handset.

Been offline for over a week now.

Help line number not responding - suggestions?

[Zak_M · Accepted solution]

Good afternoon @bromleycustomer 

Welcome to the forums and thank you for taking the time to post.

I am sorry to hear that you have had no dial tone on your landline. 

I have taken the opportunity to book an engineer visit for you, you can view the time and date by logging into your My virgin media account. 

Kind regards,

Zak_M

[bromleycustomer]

Thanks Zak!
That date & time works for me...

[Zak_M]

It is a possibility that the handset was a fault, this is why we do ask customers to check if swapping the handset works.  Please do let us know how the engineer visit goes. 

Kind regards,

Zak_M

[bromleycustomer]

Hello
Technician (Nick) arrived as promised today - and fixed the issue.
Root cause was a line fault at the exchange - which he addressed rapidly.
Whilst on site, Nick also tuned the broadband connection, so double good result!
Happy customer again - Thanks Zac & Nick

[Beth_G]

Hi bromleycustomer,

Thanks so much for the update - I'm happy to hear that the engineer was able to resolve the issue for you.

Have a great weekend and let us know if you need anything else!

Beth