on 17-08-2023 18:20
Hi,
I just received new HUB 5. When i plug in my landline there is no dialling tone and cannot phone out.
Phone and connections are fine.
Connected to internet no problem.
Anyone able to give some advice?
on 17-08-2023 18:28
Hello Temple1
Sorry to hear of the landline issues experienced since the change of how the landline work and the Hub 5, we appreciate you taking the time to post this via the forums and welcome to the community.
Can you confirm the following for us please:
Thanks
Rob
on 17-08-2023 18:40
Hi Robert,
Thanks for replying so promptly.
1. There was no adaptor sent with the hub
2. My own adaptor is connected into TEL1 port
3 BT Cordless with docking station.
4 Don't have another handset to hand.
It was working perfectly fine with the old HUB i had.
on 17-08-2023 18:51
Thank for getting back to me Temple1, everything appears to be set up correctly, I will send you a Private Message to get some more details from you so keep an eye out for the envelope in the top right when signed into the forums.
Rob