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EDD1928pig
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No Dial tone for a couple of days

I am 92 year old lady who lives on my own and my phone has had no dial tone since the Thunderstorms in Sheffield. Found it very difficult to contact anyone at Virgin !!

Have done everything normally asked but still nothing. I need someone to come and HELP ME

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Chris_W1
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Re: No Dial tone for a couple of days

HI EDD1928pig, thanks for getting in touch with us, we are sorry to hear that there is no dial done, are you able to try an alternative handset to see if this is a line or handset issue? Can you also confirm if you are having these issues and if a fault test has been done online. It is likely that we may need to look at this privately and will do our best to resolve this for you. - Chris 

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