No Dial Tone

[Terry_Cox]

Hi, had no dial tone for a while having had some intermittent problems in the summer. Have changed cables, tried test socket and bought a new phone, problem still persists.  ANy help would be greatly appreciated.

Many thanks

[John_GS]

Hi Terry_Cox

Thanks for posting and welcome back to the community. Sorry to hear of the dial tone issues. 

• We’ve currently got 2 separate networks, 1 for TV and 1 for Phone. We’re going to start delivering our Home Phone service over the Broadband network. 
• What this means for you is we’ll connect your phone to your Broadband Hub instead of a phone socket on your wall. 
• No need to worry if you don’t have a Hub we will provide this to you free of charge 
• This should resolve your issue and prevent further issues occurring in the future 
• We’ll be moving all our customer’s from old outdated copper networks to ultrafast fibre networks and we’re starting the switchover in your area with no additional cost to you.

Would you like to switch? 

[Terry_Cox]

Hi John

That sounds like a plan.  Just let me know what I need to do. Thank you.

[John_GS]

Thanks for coming back to me. I shall send you a PM now to assist further.

Best wishes,

[John_GS · Accepted solution]

Thanks for joining me on PM Terry_Cox

You'll receive the adapter within 48 hours. Let us know how you get on or if you ever need further assistance. Best wishes,