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No Dial Tone

Asking for assistance

I am having issues with my phone line, I have carried out the 'run test' but it cannot find the exact fault and says to ring. I have tried this but cannot get a reply, understandable in this current situation we are in.

My phone line is dead, there is no dial tone at all, it is plugged into a wall socket, I have tried it in a different socket, but still no dial tone. I have tried my neighbours phone in and still no dial tone, both our neighbours phones and lines work okay.

Our broadband and TV seem to be fine, the service status says there are no issues with the phones, so suspect it may need an Engineer/Technician to visit, unless there is anything else I can try.

Thank you

Thankyou

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Re: No Dial Tone

Hi Michael--_S, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with the landline having no dial tone, this isn't good. 

 

I have tried to run some further checks from here but sadly I've not been able to locate your account. 

Therefore I'll pop you a personal message now and we'll take some details to see what's happening. 

I look forward to hearing back from you soon. 

 

Emma_C - Forum Team
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Re: No Dial Tone

Thank you for the quick response

I will reply to your PM

Thankyou
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Re: No Dial Tone

Thanks for sending me those details. 

I have booked you the next available engineer, you will be able to find the details via your online account. 


If the visit doesn't suit then you can rebook this via your online account and you'll need to ensure somebody over the age of 18 is in at the time. 

 

Please let us know how things go with the visit. 

 

Emma_C - Forum Team
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Re: No Dial Tone

Thank you very much
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Re: No Dial Tone

Not a problem 🙂 

Emma_C - Forum Team
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Re: No Dial Tone

The Virgin Media Engineer turned up this morning as planned, carried out some checks and found the fault was on the line to our local exchange box from the main exchange. this was quickly rectified and our phone is now working again, Could not ask for a better service along with a good friendly Engineer

Thank you to Emma_C for your help in booking the Engineer.
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Re: No Dial Tone

Thank you for the feedback @Michael--_S 

 

I have passed this on to her and our management team. 

 

Kind regards,

Zak_M