I appreciate this has already had similar post but I have been told to start again from scratch even as my symptoms are the same as others..
So here we go:- Friday evening no dial tone. Spent an hour with help desk, engineer booked for following week. Text received saying engineer might not be calling as fault found. Had text to say fault F009417298 had been rectified at midnight on 30-10-2021. Made a call to check, Sunday morning, seemed OK. Checked again in the afternoon, no dial tone again. If you ring the number from a mobile phone rings but won't dial out. This is obviously a continuation from the original fault that still has some sort of issue. Area is 03. Regards Tony
I've still got the wall box system. Done all the usual things like using different phone but still think the problem is somewhere else as no service data info at present. This was also the case when I first phoned in on Friday, the fault then obviously more info and the word got around that there was a problem.
Thank you for reaching out via private message so we could take some additional info.
As discussed, I've arranged for an engineer visit to go ahead to get this looked into. We're unable to confirm the date/time of the visit publicly for security reasons, but you can check and confirm via your My Virgin Media account where you can also reschedule it to a more appropriate slot if needed.
As an update the fault fixed itself, so I cancelled the tech visit. I figure this was an ongoing problem that was being worked on although there was no service status info for my area. Any way thanks to Zach from the forum team for arranging the tech visit and checking over a few details.