The latest developments are that the phone worked tolerably well following the engineer's visit on 7 December 2020 -albeit with the intermittent outages lasting an hour or so to which I've become accustomed- but the line was found to be dead at 9.40pm yesterday and remains so as I type this. There is no acknowledgement of any fault at https://my.virginmedia.com/faults/service-status, and the "Run Test" facility there returns the 018916304 outcome ("Our tests didn't find the cause of your problem" etc).
Could someone from VM arrange another engineer visit, please?
Thank you for reaching out to us in our community and welcome back, I am sorry to hear you are having further issues with your landline, I appreciate there has been previous issues which wasn't showing when you recently ran a test, I can confirm there is currently a know outage which is effecting your phone services.
I am sorry all I can see is The line is part of an OUTAGE (LS01) there isn't any further information at this time, I can only advise to keep your eye on our status page. apologies again for any inconvenience caused.
Further to my last post, service was restored on Monday 11 January. Virgin actually managed to maintain it for two whole days before, inevitably, the connection was lost again earlier this morning. As seems to be the norm lately, there is no acknowledgement of the current outage at virginmedia.com/faults/service-status and the "run test" facility yields no additional information. Presumably this is to prevent customers from registering for compensation for loss of service.
Is anyone able to ascertain the present position, and when the issue might be resolved?
I have had a check on the account from our side and can see that there is no open outage for the area but when running a check on the line it appears there could still be an active fault on the line.
With this in mind I have gone ahead and arranged an appointment for a technician to visit. This has been booked for the next available appointment and you can view or amend this appointment by visiting the Track My Orders section of My Virgin Media. You can access the page here: virg.in/myVM
Please let me know if you have any questions or concerns.
I ought perhaps to add that the connection was found to have been restored at some point yesterday afternoon and is still holding as I type this - but, based on recent experience, I don't expect it will last for long.