Plug the phone cable we’ve supplied into the Hub, and then plug the other end of the cable into your home phone.
If you can’t remove the cable from your phone, remove the cable from the end that goes into the wall, and plug it into the converter supplied. Then plug our cable in to the other end of the converter.
Thanks for your post and welceom back to the community.
Apologies for the issues faced with setting up the fibre line, can I ask firstly what Hub you have?
Also have you received an adaptor from us?
Let us know,