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No Caller ID

Not applicable

Account Number: removed

Had this problem for a while contacted virgin a couple of times and still problem persists,

bought a new phone and still no caller ID. Please Help

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Forum Team
Forum Team

Hi Arrow54, welcome to the community! Thank you for posting. 

Sorry to hear about your issues with Caller ID. Its a Premium call feature which you can add via your My Virgin Media account. You can see more information about landline call features here: Landline Calling Features | Virgin Landline and here: Landline call features | Virgin Media Help

However, if you are unable to add this on via your My VM account and need our help to do so please just let us know! We can send you a PM to confirm a few account details and get this added on for you. 

All the best! 


Not applicable

I have had caller ID for a while, but it's stopped working.

No worries, thanks for the response. 

I've dropped you a PM so we can discuss this further.

The message will appear within the purple envelope icon.