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karenh76
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No Caller ID

Hope someone can shed light on this. We've had no caller ID working for more than a month. We had the line repaired so it's been off since around then. Engineer has called and said it's working when he connects his phone and it's switched on at Virgin's end so it must be the handset. I bought this new handset 3 weeks ago and I've connected it to my sister's line and the caller ID is working so it's not the handset. What do I do now then?

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Alex_RM
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Re: No Caller ID

Morning karenh76,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've been having some issues with caller display, thank you for checking the handset first of all 🙂

 

I've re-jigged things from my side if you can please test it again

 

Alex_Rm

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karenh76
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Re: No Caller ID

Sorry still not working

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Alex_RM
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Re: No Caller ID

Thanks for confirming, 

 

Can you try one more time for me, I've removed and re- added the feature.

 

Alex_Rm

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karenh76
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Re: No Caller ID

Still nothing 😞

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Alex_RM
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Re: No Caller ID

No worries karenh76, 

 

Thanks for confirming, I've done everything I can from my side, so at this point I'll need to arrange a technician to take a closer look.

 

You can view the time and date of your appointment via your online account here

 

Alex_Rm

 

 

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karenh76
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Re: No Caller ID

Thanks for trying! I appreciate your help 🙂

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Alex_RM
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Re: No Caller ID

No worries karenh76,

 

Please let me know how you get on after the technician visit 🙂

 

Alex_Rm

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