No Appoinment sent for new hub

[fowertank]

Hi I contacted Virgin as the phone changeover needs a new hub, I was told that I would be sent a text message with the appt date but I have not received it.  Also I am not convinced that the lady understood that the phone will need an extension as it is nowhere near the router. Is it possible to find out what is going on?

[John_GS]

Hi @fowertank

Thanks for posting and welcome back to the community.

I'll be more than happy to help with this, with the dates for the switchover and any bookings.

I'll send you a PM now so we can discuss this further.

Best wishes,

[John_GS]

Hi fowertank

Thanks for joining me on PM and allowing me to sort this for you

Let us know how the new router and tech visit goes, also pop back if you ever need anything

Best wishes,