on 14-11-2022 12:45
No adaptor yet, despite letter to say it has been sent (and that VM have been trying to get in touch) and date of 1 December for switch to fibre. Can't get hold of Virgin through helpline nor app either. Very frustrating.
on 14-11-2022 12:50
Hi ReluctanAdoptor,
Thank you for your post and welcome to the community.
I'm very sorry to hear about any delay with the adapter.
To confirm, are you referring to the one for the your phone into your hub?
^Martin
on 14-11-2022 13:00
Yes VM email said that the adapter has to be plugged into our Hub, then phone cable has to be plugged into adapter.
on 14-11-2022 13:51
Is your phone line still working on the phone socket?
on 14-11-2022 15:27
Yes - It works now but have been warned that it won't work after 1st December without the adapter.
on 14-11-2022 15:57
You should get the adapter before it changes.
on 14-11-2022 16:03
Any ideas about procuring one when it is impossible to contact VM directly (and they suggest this forum to resolve difficulties)?
on 14-11-2022 16:38
Our team will send one out to you. You don't need to order one.
