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No Adaptor

Joining in

No adaptor yet, despite letter to say it has been sent (and that VM have been trying to get in touch) and date of 1 December for switch to fibre. Can't get hold of Virgin through helpline nor app either. Very frustrating. 


Forum Team
Forum Team

Hi ReluctanAdoptor,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about any delay with the adapter. 

To confirm, are you referring to the one for the your phone into your hub?


Yes VM email said that the adapter has to be plugged into our Hub, then phone cable has to be plugged into adapter.

Is your phone line still working on the phone socket?


Yes - It works now but have been warned that it won't work after 1st December without the adapter.

You should get the adapter before it changes. 


Any ideas about procuring one when it is impossible to contact VM directly (and they suggest this forum to resolve difficulties)? 


Our team will send one out to you. You don't need to order one.