Can a moderator contact me as I don't have access to 1471 function and I need this feature to be added. Recently transferred from BT to Virgin phoneline and new installed broadband and not given access to this function when previously had 1471 when just had phoneline with BT.
Welcome to our Community and thanks so much for your first post - sorry that you're having some issues with the 1471 call feature. I have located your account for you and can see that it was missing from the telephone exchange.
I have made arrangements for this to be manually added for you and all should be working within the next 24 hours.