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New phones, no caller ID

Hi,

I have an older Panasonic cordless phone which displays the caller ID but am trying to replace this with a new set without luck. I have tried two different BT models and a Gigaset and none of them display the caller ID, the latter, after speaking to Gigaset who advised a reset. 

How do I resolve this? The Panasonic works, surely I cannot have three faulty sets.

I am currently on hold to Virgin call centre but shall be hanging up shortly.

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Re: New phones, no caller ID

Resolved by Virgin, took a long time but working... thanks to the operative Zak.

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