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New phone wont work in landline. Do i need to activate it somehow?

I have tried 2 different new handsets in my virgin landline but get no dialling tone. They work fine for other people. Do I need to activate them somehow? Thanks

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Re: New phone wont work in landline. Do i need to activate it somehow?

Hi Madsmum, 

Thanks for your post and welcome to our community. 

Sorry to hear that your new phone ins't working, this ins't good. 

I can appreciate you posted this on Tuesday so can I ask if it's been sorted since? 

If not then can you advise on what handsets it is you've tested? 

Do you know if the landline connection is running through the hub or a standard socket connection?

Thanks. 

Emma_C - Forum Team
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