If you have mobile dial the number from your landline and see what comes up. If that doesn't work dial 150 from the phone (the call will be free) select phone faults and go from there. Or wait here for the VM Forum Team to reach this thread and help investigate.
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Have you taken the advice given by our fantastic community? I am sorry, I appreciate it may not be ideal, but it will give you instant access to your number, whilst we attempt to find out why dialling the number has not worked.