New jackplug doesn’t fit

[avamad]

Fibre phone changeover supposedly last Tuesday.  New jackplug sent does not fit the junction box.  The box was installed by Comcast before virgin took over. Engineer  booked to come this morning….has not come. I have therefore have  I have had no landline since Tuesday. I am over 75 and need this service.  I have endured the circles of hell that is the online help service to no avail.

[Hayley_S]

Hello @avamad,

Thanks for reaching out to us on here, I am sorry for the issues with your landline switchover.

I will send you a private message now, so I can get this sorted asap.

Please look out for a purple envelope, at the top right corner.

Many thanks,

[Hayley_S]

Hello @avamad,

Thanks for confirming your details.

I am glad this is now resolved.

If you ever need us again, please do let us know.

Have a lovely rest of the weekend.

Many thanks,