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New installation

Joining in

We had virgin installed yesterday and our land line is still not working.  We were given the phone number removed and when I phoned it today to see if the phone would ring, someone else answered the phone, not at my home address.

It appears that you have given me someone else's number and still not connected my land line.


Please can someone contact me asap regarding this matter 


Thank you 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Forum Team
Forum Team

Hi Mandst,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear your Landline isn't working and the temporary number given rings elsewhere.

So I can look into this for you I will send you an invite into a private chat, once received please click on the purple envelope to accept.