Virgin Media Community

[Davidmac2021]

Can the house phone be put in a different room to the hub I'm joining virgin next month and require the house phone to be down stares and the router to be upstairs next to my pc. I'm geting the hub 4 installed

[Sasha_W]

Hi @Davidmac2021, 

Thanks for posting back on here. 

Just to confirm, are you already a Virgin customer with any service or not? 

Just want to clarify as when you do sign up they should be able to do this all for you 🙂 
If you are already a Virgin customer then this would require a technician visit. 

Please do let me know. 

Thanks 

[Davidmac2021]

Hi I was a customer about 18 months ago but now returning back to you I have go a engineer visit booked for when I am due to come back 

[Sasha_W]

Oh that's great to hear. 

Yes the engineer will be able to do this for you. 

If you tell him what you would like they will  be able to do this. 

Please keep me updated 🙂 

Thanks 

[Davidmac2021]

hi thank you for your reply its just when I was with you previously I got told that it had got to be in the same place as the router but its is great that this is not the case 

[Sasha_W]

Oh really, okay did they state why they couldn't move it? If you are getting a new hub they will put it in the most convenient place, but you can request where to put it. 

Thanks

[Davidmac2021]

No the person that did my previous install was not very helpful and left my place a mess and had ran cables in front of radiators and not clipped them in or anything and just said he hadn't got any clips on his van and just wasn't very good 

[Sasha_W]

I am so sorry this happened to you and not ideal at all. We do apologise 

I do hope this install does have a better experience for you but any issues please do keep me updated and I am more than happy to help 🙂 
 

Thanks